Graduate Schoolhttp://hdl.handle.net/11122/28692024-03-21T12:40:43Z2024-03-21T12:40:43ZLarge Event Public Protection Plan With Juneau Ironman Case StudyPhinney, Christopher E.http://hdl.handle.net/11122/132142023-06-27T01:02:10Z2022-12-01T00:00:00ZLarge Event Public Protection Plan With Juneau Ironman Case Study
Phinney, Christopher E.
Due to the increase in large public events being targeted by lone wolf terrorists since September 11, 2001,
large sporting events are being categorized by United States Department of Homeland Security as soft
targets for potential attacks. (Martin, 2016)
The Ironman Group identified Juneau, Alaska, as a premier site for conducting an Ironman Event in
August 2022 and is expected to be repeated through 2024. The Juneau fire and police departments have
limited resources to support an event of this magnitude. Due to past malicious incidents that have taken
place during large public events, the Juneau Ironman event raised concerns regarding local responders’
ability to respond to possible hazardous situations and initiated requests for augmented support from
federal, and state agencies for the event.
Many project managers for these events include and conduct varying levels of emergency response
planning. However, emergency prevention and reaction planning is only sometimes included in event
project plans or applied for similar-sized events. Using the case study of the Juneau, Alaska Ironman
event held in summer of 2022, this project created a large-scale Public/Participant Protection Plan to help
reduce the likelihood of attacks from taking place during the event and minimize the effects of attacks if
they occur. A Schedule Template was also created, and its performance was assessed.
A Project Submitted in Partial Fulfillment of the Requirements
for the Degree of
MASTER OF SCIENCE
in
Project Management
2022-12-01T00:00:00ZBlue Cross Blue Shield of North Dakota (BCBSND) 2023 Open EnrollmentCairns, Stevihttp://hdl.handle.net/11122/132132023-06-27T01:02:08Z2022-12-01T00:00:00ZBlue Cross Blue Shield of North Dakota (BCBSND) 2023 Open Enrollment
Cairns, Stevi
Blue Cross Blue Shield of North Dakota (BCBSND) is an independent licensee of the Blue Cross Blue
Shield Association (BCBSA), serving residents and businesses in the North Dakota area. BCBSND is an
equal opportunity employer where employees and retirees are valued and cared for through provision of
superior benefits. The BCBSND 2023 Open Enrollment project focused on the planning and execution of
the 2023 Enrollment of Benefit programs (Medical, Vision, Dental, HAS/FSA, WLSA, and 401K)
offered by the organization to employees and retirees.
BCBSND employees and retirees require clear understanding and guidance about benefit updates and
requirements in order to enroll annually for benefits during the two-week timeframes scheduled by the
BCBSA. To create more efficiency in the annual planning of the BCBSND 2023 Open Enrollment,
research was conducted to explore the BCBSND Project Management Office (PMO) project planning
processes. This is due to the lack of project management tools and techniques being leveraged at BCBSND. The project highlights the findings of that research and produced project management tools and techniques that can be used in future projects where key stakeholders include employees and retirees of the organization.
A Project Submitted in Partial Fulfillment of the Requirements
for the Degree of
MASTER OF SCIENCE
in
Project Management
2022-12-01T00:00:00ZProject Risk Management Plan for Alaska Affordable Housing ProjectOuedraogo, Kadidiatouhttp://hdl.handle.net/11122/132122023-06-27T01:01:57Z2023-05-01T00:00:00ZProject Risk Management Plan for Alaska Affordable Housing Project
Ouedraogo, Kadidiatou
Adequate housing has been a consistent problem in rural Alaska. COVID-19 pandemic has made living there even more difficult. The state requires approximately 16,107 housing units each year. To reduce the housing deficit in Alaska, need interventions in the provision of affordable housing.
We have collaborated with the state for providing affordable housing in Anchorage. Project focus is to provide 100 housing units in Anchorage. This project will focus on the Risk Management for affordable housing project. Risk management is a key project management practice to minimize negative risk occurrences during the project. While we can never predict the future with certainty, we can apply a simple and streamlined risk management process to identify uncertainties in projects and proactively minimize the negative impact of these uncertainties. A robust risk management process improves the probability of successful project completion and reduces the negative consequences of those risks.
This project created the risk management process, tools, and techniques to increase the probability and impact of opportunities and decrease the probability of negative events for affordable housing projects in Alaska
A Project Submitted in Partial Fulfillment of the Requirements
for the Degree of
MASTER OF SCIENCE
in
Project Management
2023-05-01T00:00:00ZCreation, Implementation, and Adoption of Customer Success Manager Lifecycle Utilizing AgileTheis, Jasonhttp://hdl.handle.net/11122/132102023-06-09T01:02:03Z2023-05-01T00:00:00ZCreation, Implementation, and Adoption of Customer Success Manager Lifecycle Utilizing Agile
Theis, Jason
Creation, Implementation, and Adoption of Customer Success Manager Lifecycle utilizing Agile addresses the lack of documented internal processes for a company providing aerial imaging services (“Company”) that specifically describes how, when, and at what frequency a Customer Success Manager (CSM) would be most effective in communicating with active customers to maintain a predefined customer retention quota of 96.85%. This project’s goal is to create a measurable and repeatable lifecycle utilizing an agile methodology based on stakeholders’ feedback at regular sprint intervals to ensure final deliverables provide customer value. Business goals that this documented lifecycle will fulfill include creating a universal process to reduce rework at an individual CSM level for each customer. Based on this process the Company’s leadership team will be able to measure predefined key performance indicators (KPI): churn, upsell value, renewal status, risk, and overall customer satisfaction. These KPI’s are used to determine and forecast revenue generated by customer retention. Main project deliverables are a CSM lifecycle, an implementation plan of a CSM lifecycle for CSM teams, a training plan for CSM teams on use of these CSM lifecycle, an adoption plan for CSM team’s continued use of this process, and customer communication templates to CSM teams.
A Project Submitted in Partial Fulfillment of the Requirements
for the Degree of
MASTER OF SCIENCE
in
Project Management
2023-05-01T00:00:00Z