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Author
Baatarbileg, BadamKeyword
volunteer handbookvolunteer guide
volunteer engagement toolkit
volunteer management guide
volunteer package
volunteer relationship management system
Metadata
Show full item recordAbstract
Volunteers are the foundation and strength of Project Management Institute Alaska Chapter (PMIAK). To ensure continued growth and future success of the Chapter, proper guidance needed to be developed to recruit, retain, and recognize Chapter volunteers. Volunteering provides chapter members with an opportunity to influence and promote the project management profession, and to contribute to development of the Chapter. The purpose of this project was to create a PMIAK Chapter Volunteer Handbook with efficient processes to assist leadership engaging with volunteers. The Volunteer Handbook provides Chapter leadership with information related to recruitment, retention and recognition with step-by-step guidance for using a Volunteer Relationship Management System (VRMS). Research for development of the handbook included a literature review, best practices of Volunteer Handbooks from other Chapters, and surveys and interviews with PMIAK Chapter leadership and active volunteers.Table of Contents
Title Page / Table of Contents / List of Exhibits / List of Appendicies / Abstract / Key words / Introduction / Researches Methods and Research Analysis / Selected Knowledge Area Application and Metrics / Project Risk Management / Conclusion / Recommendation for Further Research / Acknowledgement / GlossaryDate
2018-12-01Publisher
University of Alaska AnchorageType
ReportCollections
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Touristic encounters of an intercultural kind: communication between volunteers and international visitors at a visitors information centerPeterson, Sherrill Lea (2004-05)This qualitative research examined the lived experience of volunteers in providing information to international travelers at a Visitors Information Center. The research focused on intercultural communication during these touristic encounters. Interpersonal communication and meaning engagement practices between volunteer information providers and international visitors were examined from a narrative theoretical perspective. Narratives of six volunteer information providers were gathered using conversational interviews and analyzed using the method of thematic analysis. Six themes emerged from volunteers' narratives of their experience: independent/package tour travelers, visitors' expectations, information as product/process, foreign language skills, adaptability and accommodation, and public inebriation of homeless local residents. Contrary to expectations, volunteers reported that the experience of providing information for international visitors was very little different from providing information to visitors with cultural patterns of communication similar to their own. Several explanations are offered for the apparent absence of difficulties in providing information to international visitors. The surprising finding warrants further research.