volunteer engagement toolkit
volunteer management guide
volunteer relationship management system
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AbstractVolunteers are the foundation and strength of Project Management Institute Alaska Chapter (PMIAK). To ensure continued growth and future success of the Chapter, proper guidance needed to be developed to recruit, retain, and recognize Chapter volunteers. Volunteering provides chapter members with an opportunity to influence and promote the project management profession, and to contribute to development of the Chapter. The purpose of this project was to create a PMIAK Chapter Volunteer Handbook with efficient processes to assist leadership engaging with volunteers. The Volunteer Handbook provides Chapter leadership with information related to recruitment, retention and recognition with step-by-step guidance for using a Volunteer Relationship Management System (VRMS). Research for development of the handbook included a literature review, best practices of Volunteer Handbooks from other Chapters, and surveys and interviews with PMIAK Chapter leadership and active volunteers.
Table of ContentsTitle Page / Table of Contents / List of Exhibits / List of Appendicies / Abstract / Key words / Introduction / Researches Methods and Research Analysis / Selected Knowledge Area Application and Metrics / Project Risk Management / Conclusion / Recommendation for Further Research / Acknowledgement / Glossary
PublisherUniversity of Alaska Anchorage
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Volunteer Recruitment and Sustainability Assessment: United Youth Courts of Alaska -- Final ReportRosay, André B. (University of Alaska Anchorage Justice Center, 2004-11-01)In response to a request from United Youth Courts of Alaska, we conducted an assessment of volunteer recruitment and sustainability during the Seventh Annual Statewide Youth Court Conference held in November 2003 in Anchorage, AK. We conducted three simultaneous focus groups with a total of 22 youth court volunteers to assess the advantages and disadvantages of volunteering for youth courts and the benefits and costs of continuing to volunteer for youth courts. In particular, we asked youth court volunteers about ways to improve recruitment and sustainability. All youth court volunteers clearly enjoyed their volunteer experience and planned to continue volunteering. In order to recruit and maintain skilled volunteers, focus group participants recommended to: (1) Provide potential volunteers a more accurate description of youth courts, (2) Revise the training course, (3) More proactively curtail the volunteers’ use of drugs and alcohol, (4) Enhance parental involvement in fundraising and non-court activities, (5) Publicize how to get involved in youth courts, and (6) Reward volunteers with tangible incentives. Although none of these recommendations will surprise youth court directors, we hope that this independent evaluation will confirm their beliefs and provide justifications for progress and change. Most youth court volunteers expressed an interest helping their youth court to achieve these goals.
Touristic encounters of an intercultural kind: communication between volunteers and international visitors at a visitors information centerPeterson, Sherrill Lea (2004-05)This qualitative research examined the lived experience of volunteers in providing information to international travelers at a Visitors Information Center. The research focused on intercultural communication during these touristic encounters. Interpersonal communication and meaning engagement practices between volunteer information providers and international visitors were examined from a narrative theoretical perspective. Narratives of six volunteer information providers were gathered using conversational interviews and analyzed using the method of thematic analysis. Six themes emerged from volunteers' narratives of their experience: independent/package tour travelers, visitors' expectations, information as product/process, foreign language skills, adaptability and accommodation, and public inebriation of homeless local residents. Contrary to expectations, volunteers reported that the experience of providing information for international visitors was very little different from providing information to visitors with cultural patterns of communication similar to their own. Several explanations are offered for the apparent absence of difficulties in providing information to international visitors. The surprising finding warrants further research.