• A Pilot Evaluation of the Performance Diagnostic Checklist for Assessing Employee Satisfaction and Support in Call Centers

      Kiester, Rebekah (University of Alaska Anchorage, 2020-04-13)
      Call center employees play a critical role in providing customer service, and directly influence customer satisfaction and retention (Slowiak, 2014). Determining what variables influence employee satisfaction and performance in call centers is crucial for organizations and businesses to support their employees. The Performance Diagnostic Checklist (PDC) was developed to identify variables that influence employee performance (Austin, 2000). The PDC has been found to be effective in a variety of settings, but a review of the literature indicates it has not been used to assess employee support in financial institutions. This study aims to adapt the PDC for use with employees in a financial institution call center to systematically assess factors related to employee support throughout the department. Results of the study indicate overall high levels of employee support, but indicate the potential for improvement in communication of department performance indicators as well as monitoring and providing clear performance feedback.
    • Pilot Project: A Script About Health and the People of Juneau, Alaska

      Henderson, Audra (University of Alaska Anchorage, 2015-05-01)
      This paper contains a comprehensive report for the Masters of Public Health Project Practicum, Pilot Project: A Script about Health and the People of Juneau, Alaska. The goal of the project was to use health theory, health research methods, and television writing elements to explore how people living in Juneau, Alaska practice healthy behaviors. The aim of this project was to create a sample script of the first episode and a brief synopsis (i.e., treatment) of a show entitled Health Around the World. Using qualitative research methods of purposive sampling and key informant interviews, the expected outcomes were increased knowledge of the health behaviors of people living in Juneau, Alaska. Findings suggest that outdoor activity, a sense of community, access to nature and natural beauty are the top reasons why people live in Juneau; and involving one’s self within the community and taking advantage of the natural resources, such as engaging in outdoor activity, are factors directly related to the health and wellbeing of Juneau residents. The completed script and treatment will be sent to television networks and producers until purchase.
    • Planning The First American-Soviet Park

      Tichotsky, John (Institute of Social and Economic Research, University of Alaska., 1991)
      The proposed Beringian Heritage International Park is tentatively to include the Bering Land Bridge National Preserve in Alaska and the Chukotka and Provideniya districts of the Chukotka Autonomous Republic. The National Park Service and the National Audubon Society asked ISER to examine resource development, political organization, and other factors that will influence the Societ Union's designation of land for the international park. This research summary provides an overview of the recent report on ISER's recent report on Chukotka - "Use and Allocation of Natural Resources in the Chukotka Autonomous District" by John Tichotsky.
    • Planting the Seeds to Examine Food Security Challenges in the Alaska Food-Energy-Water Nexus

      Schmidt, Jennifer I. (Institute of Social and Economic Research, University of Alaska, 2019)
      What is the Food-Energy-Water Nexus? It is the relationship between the energy that is used to clean and treat water and to grow food. It is also the recognition that it takes water to grow food and produce electrical power, and that it takes food to power us all to keep these systems running. This set of relationships can be considered at different scales including the "micro" that is most characteristic of small island communities in Alaska. This presentation was delivered at the Alaska Food Policy Council 2019 Festival and Conference.
    • Plays and poor relief in the early modern Spanish empire

      Ball, Rachael (University of Alaska Anchorage. Bookstore, 2014-04-03)
      Historian Ray Ball presents plays and poor relief in the early modern Spanish empire. Ray Ball, (UAA History Department), shares her research on the relationship between Spanish theatre and health care funding in the Spanish empire. Her book project Treating The Public: Public Drama, Public Health, and Public Opinion in the Early Modern Atlantic World is a comparison of commercial theater, charitable organizations, and public health in cities in the Spanish and Anglo Atlantic worlds during the 16th and 17th centuries.
    • 'Please tell us about a time you administered naloxone': Maximizing data collection opportunities with challenging informants

      Porter, Rebecca; Hanson, Bridget (Center for Behavioral Health Research and Services, 2019)
      This presentation provides a brief overview of results from qualitative study of Naloxone distribution and opioid overdose prevention education program in Alaska, and was presented at a meeting of the American Evaluation Association held in Minneapolis, MN, November 2019.
    • PMIAK Chapter Volunteer Handbook

      Baatarbileg, Badam (University of Alaska Anchorage, 2018-12-01)
      Volunteers are the foundation and strength of Project Management Institute Alaska Chapter (PMIAK). To ensure continued growth and future success of the Chapter, proper guidance needed to be developed to recruit, retain, and recognize Chapter volunteers. Volunteering provides chapter members with an opportunity to influence and promote the project management profession, and to contribute to development of the Chapter. The purpose of this project was to create a PMIAK Chapter Volunteer Handbook with efficient processes to assist leadership engaging with volunteers. The Volunteer Handbook provides Chapter leadership with information related to recruitment, retention and recognition with step-by-step guidance for using a Volunteer Relationship Management System (VRMS). Research for development of the handbook included a literature review, best practices of Volunteer Handbooks from other Chapters, and surveys and interviews with PMIAK Chapter leadership and active volunteers.
    • Polar Politics: The Marriage of Scientists, Stakeholders and Policymakers, a presentation

      Ulmer, Fran (Institute of Social and Economic Research, University of Alaska., 2006)
      The Arctic is a complex integrated system of natural, physical and social domains inextricably connected to the larger global system. Our goal is to develop partnerships and innovations to transcend disciplinary, geographical, political and mission-related boundaries. This is important for many reasons, including the complexity of the issues, scarce resources, agency budget constraints, and rapidly changing systems. This presentation explores key questions including How can scientists better communicate their research so stakeholders and policymakers understand it? How can we make it easier (and more desirable) for policymakers and stakeholders to use that research to improve decisions? How can we make science that is relevant to policymakers and stakeholders more interesting to the scientific establishment ?
    • Police Alcohol-Related Services Study (PASS), Phase II: A Description of the Beliefs, Perceptions and Attitudes of Anchorage Police Department Employees

      Myrstol, Brad A.; Langworthy, Robert H. (University of Alaska Anchorage Justice Center, 2005-05-01)
      The principal aim of the Police Alcohol-related Services Study (PASS) was to expand knowledge about the fiscal, organizational, and cultural impact of citizen alcohol use on the Anchorage Police Department (APD). Phase II of the study employed a voluntary, self-administered questionnaire provided to all members of the APD regardless of rank, sworn status, or operational division. The questionnaire was designed to explore respondents' perceptions of their alcohol-related workload; perceptions of community problems; perceived links between alcohol use and selected social problems; attitudes, perceptions, and beliefs about the policing of alcohol-related incidents and the people involved with them; and personal and vicarious experience with alcohol-related incidents. The report describes survey response through comparison of APD employee responses across divisions within the department: operations vs. administration, patrol vs. non-patrol, and sworn vs. non-sworn.
    • The Police Alcohol-Related Services Study (PASS): A Study of the Intersection of Public Alcohol Use and Routine Police Patrol

      Myrstol, Brad A.; Langworthy, Robert H. (University of Alaska Anchorage Justice Center, 2004-06-01)
      The principal aim of the Police Alcohol-related Services Study (PASS) was to expand knowledge about the fiscal, organizational, and cultural impact of citizen alcohol use on the Anchorage Police Department (APD). This report presents results from Phase I of the study, which examines the impact of citizen alcohol use as it relates directly to police patrol with a primary focus on issues of time-task allocations among Anchorage patrol officers. Data was collected through direct field observations of routine patrol operations of Anchorage police officers by professionally trained and certified interviewers.
    • Police Organization and Community Relations

      Angell, John E. (Justice Center, University of Alaska Anchorage, 1980-10-22)
      Police scholars approached the decade of the 1970s with optimistic expectations that the use of alternative organizational designs could improve the responsiveness and effectiveness of American policing. These expectations were not fulfilled. The 1970s ended with the traditional bureaucratic philosophy more firmly entrenched in the police managerial psyche than it was in the 1960s. The author argues that this is not because the traditional bureaucratic arrangements are superior, and proposes specific changes to police organization to improve community relations and the effectiveness of the police function.
    • Police: An Agenda for the 80's

      Angell, John E. (Justice Center, University of Alaska Anchorage, 1980-03)
      Arguing that the police field suffers from excessively narrow frames of reference and perspectives, this paper asserts that a top priority for the 1980s police agenda must be on establishing a broader perspective for the development of theory and study of policing and explores the implications of those values and trends which the author contends will shape policing for the remainder of the 20th century, identified as (1) demographic changes, (2) the diminishing quantity of fossil fuels, (3) the accelerating rate of monetary inflation, (4) rapid developments in technology (5) changing attitudes toward the acceptance of a conflict model for achieving social change objectives, (6) continuing democratization and equalization of human society and its institutions, (7) increased danger and damaging consequences from natural and manmade disasters, and (8) need for higher levels of knowledge and skill for performing future police responsibilities.
    • Policies and Procedures for Juvenile Justice and Delinquency Prevention Act Compliance Monitoring

      Parry, David L. (Justice Center, University of Alaska Anchorage, 1990-11)
      Pursuant to Section 223(1)(15) of the Juvenile Justice and Delinquency Prevention Act (JJDPA) of 1974 and 28 CFR Part 31.303(f), states are required to describe their plans and procedures for annually monitoring compliance with JJDPA. This document presents Alaska's monitoring procedures developed by the Justice Center of the University of Alaska Anchorage under contract with the Alaska Division of Family and Youth Services (DFYS).
    • Policies and Procedures for Juvenile Justice and Delinquency Prevention Act Compliance Monitoring, Revised

      Schafer, N. E. (Justice Center, University of Alaska Anchorage, 1995-05)
      Pursuant to Section 223(1)(15) of the Juvenile Justice and Delinquency Prevention Act of 1974 and 28 CFR Part 31.303(f), states are required to describe their plans and procedures for annually monitoring compliance with the Act. This revision of Alaska's monitoring procedures revises the procedures manual originally developed by the Justice Center of the University of Alaska Anchorage in 1988 under contract with the Alaska Division of Family and Youth Services (DFYS).
    • Policing the Arctic: The North Slope of Alaska

      Angell, John E.; Trostle, Lawrence C. (Justice Center, University of Alaska Anchorage, 1993-10)
      Geographic size and lack of roads, among other factors, contribute to unique difficulties in providing effective law enforcement and public safety services to residents of the North Slope Borough of Alaska. Despite comprehensive plans laid in the mid-1970s, the North Slope Borough has not been successful in implementing a broad, multicultural community public safety organizational design. The more traditional professional law enforcement agency which has evolved is perceived by some people as having community and employee relations problems. This paper provides a brief history of law enforcement on the North Slope and presents selected data from a 1993 survey of employees of the North Slope Borough Department of Public Safety (NSBDPS). The data support a hypothesis that indigenous personnel with strong roots in a minority community will be more committed to the community police organization than would be employees without such roots.
    • Policy Evaluation During the Opioid Epidemic

      Hanson, Bridget; Barnett, Jodi (Center for Behavioral Health Research and Services, 2019)
      This presentation provides an overview of research in Alaska's policy responses to rises in opioid use between 2016 and 2018. It outlines outcomes from qualitative analysis of interviews.
    • Policy Implications of Freestanding Emergency Departments

      Frazier, Rosyland; Guettabi, Mouhcine (Institute of Social and Economic Research, University of Alaska Anchorage, 2015-05-01)
      Policymakers have a responsibility to look at both the short- and long-term implications of their decisions. The state’s current fiscal situation, coupled with rising health-care costs makes “budget neutrality” highly desirable in decision-making. In spite of efforts to bend the cost curve, health expenditures have grown inexorably in Alaska. As of 2009 our health expenditures per capita were the second highest in the nation. This means that the state spends a larger portion of its budget on health costs, employers allocate more of employees’ compensation to health premiums, and households spend more of their disposable income on out-of- pocket costs, premiums, and co-pays. The evidence we provide in this analysis consistently shows that freestanding emergency departments charge higher prices for services that are available for considerably less in traditional settings. Allowing freestanding emergency departments to enter the Alaska market goes against the many efforts being undertaken to contain health-care costs. Markets forces explain a significant portion of the high health-care prices charged in Alaska, but in this case the state has an opportunity to use its regulatory authority to help prevent even higher prices in the future. Putting costs aside, in considering emergency services one needs to rationalize the hospital and clinical capacity across a region and the needs of the population. In the Alaska health-care system there are problems with coordinating the delivery of care. Freestanding emergency departments pose the risk of exacerbating that lack of coordination, if people use them in lieu of seeing their primary physicians—which can disrupt the continuum of care and potentially hurt outcomes for patients.
    • The Political Economics of United States Marine Aquaculture

      Knapp, Gunnar (Institute of Social and Economic Research, University of Alaska Anchorage, 2010-10)
      Government leasing and regulatory policies are critically important for the development of marine aquaculture to a scale far below its economic potential. Two extreme examples are the State of Alaska's ban on all finfish farming, and the absence of an enabling regulatory framework for aquaculture in offshore federal waters. This paper suggests five broad reasons for which U.S. policies have been unfavorable towards marine aquaculture: (1) Marine aquaculture is new and small; (2) Fish and marine waters are traditionally public resources; (3) Many Americans perceive potential negative effects of marine aquaculture without offsetting positive effects; (4) MGOs have systematically and effective opposed marine aquaculture; and (5) The governance system for leasing and regulation is structurally biased against U.S. marine aquaculture. The paper suggests four broad strategies for addressing these political challenges: (1) Fix real problems; (2) Demonstrate benefits; (3) Argue effectively; and (4) Reform Governance.
    • Polycystic Ovary Syndrome Metabolic Comorbidities: A Critical Appraisal of the Evidence With Practice Recommendations

      Christopherson, Rhianne (University of Alaska Anchorage, 2016-05-01)
      Polycystic ovary syndrome (PCOS) is a complex metabolic and reproductive disorder that affects an extensive number of women of reproductive aged. The purpose of this project was to critically appraise current evidence regarding the metabolic comorbidities associated and their impacts on women with PCOS with goals of identifying what evidence based assessment, evaluation, and treatment options are available to health care providers treating women with PCOS. The results of this critical appraisal and consensus statements from The Endocrine Society and the American Society of Reproductive Medicine [ASRM] concluded that women with PCOS have an increased risk of developing type 2 diabetes, cardiovascular disease, and metabolic syndrome (Akbarzadeh et al., 2012; ASRM, 2012; Legro et al., 2013; Moran, Misso, Wild, & Norman, 2010; Tao, Shengxian, Zhao, Mao, & Liu, 2012; & Yilmaz, Isaoglu, Delibas, & Kadanali, 2011). An evidence based practice algorithm was developed from the results of this critical appraisal and consensus between both The Endocrine Society and ASRM on the diagnosis and treatment of PCOS. The results of this critical appraisal and evidencebased algorithm will assist Advanced Practice Nurses (ANPs) in continued health promotion and the prevention of the comorbidities associated with PCOS.
    • Population, Employment, and Income Projections for Alaska Census Areas

      Goldsmith, Scott (Institute of Social and Economic Research, University of Alaska., 1998)
      These projections have been prepared to accompany the statewide and regional projections prepared by ISER in March 1997 for the Alaska Department of Transportation. Those projections appeared in a report entitled Alaska's Economy and Population, 1959-2020. This document contains tabulated data with very little interpretive or contextual information. Please see the aforementioned report for these details.