A Standardized Communication Guide for Anchorage Municipality

Abstract

As the most populous city in the state of Alaska, with approximately 40% of the state’s total residents, Anchorage has a deficit of affordable housing that affects its residents’ economic standards. There has been an increase in affordable housing for homeless to low-income inhabitants, with recent setbacks due to high unemployment, pandemic and inflation that have hindered Anchorage’s housing sector. An integrated communication guide with effective distribution, collection and storage of information are critical components that bridge information dispersion, negotiation and collaborative processes among stakeholders and resources. Different communication approaches for stakeholders are adapted to impart homogeneity and interconnectivity for important decision-making models and monitoring tools to alleviate disconnect and affect change between stakeholders and their expectations. Communications tools, templates and methodologies are explored to implement a strategic design that supports the importance of a multilayered communication network. Utilizing a qualitative questionnaire, communication process evaluation was conducted resulting in a communication model that ensures prompt execution within a designed framework. Project communication methodologies and terminology are illustrated in research execution and outcome of the communication repository. In essence, the report promotes the importance of project management communication, its necessity, and limitations for a concise communication catalog.