Blue Cross Blue Shield of North Dakota (BCBSND) 2023 Open Enrollment

Abstract

Blue Cross Blue Shield of North Dakota (BCBSND) is an independent licensee of the Blue Cross Blue Shield Association (BCBSA), serving residents and businesses in the North Dakota area. BCBSND is an equal opportunity employer where employees and retirees are valued and cared for through provision of superior benefits. The BCBSND 2023 Open Enrollment project focused on the planning and execution of the 2023 Enrollment of Benefit programs (Medical, Vision, Dental, HAS/FSA, WLSA, and 401K) offered by the organization to employees and retirees. BCBSND employees and retirees require clear understanding and guidance about benefit updates and requirements in order to enroll annually for benefits during the two-week timeframes scheduled by the BCBSA. To create more efficiency in the annual planning of the BCBSND 2023 Open Enrollment, research was conducted to explore the BCBSND Project Management Office (PMO) project planning processes. This is due to the lack of project management tools and techniques being leveraged at BCBSND. The project highlights the findings of that research and produced project management tools and techniques that can be used in future projects where key stakeholders include employees and retirees of the organization.