Providence Alaska Medical Center Research Support Services Roles and Workflows

Abstract

This project addresses a critical gap in an oncology research department at a large Alaska healthcare provider by developing a comprehensive guide that documents the roles, responsibilities, and workflows of key positions. The department includes three research nurses, a pediatric Clinical Research Associate (CRA), an adult CRA, a regulatory coordinator, and a manager. Currently, no formal documentation exists to outline the foundational operational workflows of each role, resulting in isolated knowledge and the risk of operational disruptions if staff turnover occurs. This project aims to safeguard against these risks by thoroughly documenting the core functions, processes, and interdependencies of each position. The resulting guides will serve as an essential resource for onboarding new staff, ensuring the continuity of institutional knowledge, and fostering cross-functional collaboration among team members. Additionally, the guides will enhance the department’s ability to standardize operations, improve efficiency, accountability, and organizational maturity. Beyond acting as a knowledge base, this resource will provide a structured framework to support departmental growth, enabling it to justify budgetary needs, scale operations effectively, and adapt to future changes. Ultimately, this project will ensure the department’s resilience and sustainability by preserving critical knowledge and aligning team efforts with organizational goals.