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    A Case Study of Evaluating the Impact of Cost of Quality for Civil Engineering Design Services in a Small Corporation

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    Pearson, Isaac Final Project.pdf
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    Author
    Pearson, Isaac
    Keyword
    civil engineering
    cost of quality
    small business
    Metadata
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    URI
    http://hdl.handle.net/11122/6527
    Abstract
    This case study evaluated the cost of quality (CoQ) for Civil Engineering Design Services (CEDS) in an Alaska based firm. The firm currently lacks a mature Quality Management System (QMS), which is needed to control and measure CoQ. As a means to justify the implementation of a QMS Feigenbaum quality costs were captured from historical job data and used to develop a Juran and Gryna Optimum Quality Cost Model. During the model development non-parametric testing was performed to determine the following; does the overall job budget size have an effect on quality cost, is there a correlation between appraisal and failure cost, and is the firms CoQ performing at an optimum level as defined by the quality models constructed. The non-parametric testing indicated that budget size did not have an effect on CoQ, appraisal cost are related to failure cost, and the firms CoQ was not optimized in its current state. The firms CoQ, per job, without an active QMS was determined to be 8.9% of the job cost with failure cost accounting for 5.2% of the total cost. By implementing a QMS such as ISO 9001 the firms CoQ, per job, is predicted to reduce to 6.1% of the job cost. This reduction could be achieved by increasing appraisal cost to 4.5% of the total budget, which is predicted to decrease the failure rate to 0.5% of total job cost.
    Description
    Presented to the Faculty of the University of Alaska Anchorage in Partial Fulfillment of the Requirements for the Degree of MASTER OF SCIENCE
    Table of Contents
    Signature Page / Title Page / Abstract / Table of Contents / List of Figures / List of Tables / List of Equations / List of Abbreviations / Introduction / Literature Review / Research Objectives / Methodology / Results / Conclusions / Managerial Issues and Discussion / References
    Date
    2015-12-01
    Publisher
    University of Alaska Anchorage
    Type
    Report
    Collections
    Student Projects for Master's Degrees

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