Internal Audit of Juland Incorporated's ISO 9001 Management System

Abstract

ISO 9001 is an internationally recognized quality management standard. The central component of this standard is a robust quality management system that provides a solid framework for organizations to create and maintain quality management within their processes and procedures. Many organizations elect to have their quality management system certified by an independent certification body. Certification has become an important discriminator to organizations when selecting potential suppliers. Existing research of the ISO 9001 quality management system suggests a relationship between the presence of a certified quality management system and improved operations, business practices, cost savings, and customer service. Juland Incorporated, an Alaskan based arctic logistics company, operates with an ISO 9001 based quality management system and this report examines the internal audit process, focusing on potential contributions to the Project Management Body of Knowledge. The report also includes a case study examining the business impact of Juland Incorporated’s decision to not pursue certification of the company’s quality management system.