ISO 9001 is an internationally recognized quality management standard. The central component of this standard is a
robust quality management system that provides a solid framework for organizations to create and maintain quality
management within their processes and procedures. Many organizations elect to have their quality management
system certified by an independent certification body. Certification has become an important discriminator to
organizations when selecting potential suppliers. Existing research of the ISO 9001 quality management system
suggests a relationship between the presence of a certified quality management system and improved operations,
business practices, cost savings, and customer service. Juland Incorporated, an Alaskan based arctic logistics
company, operates with an ISO 9001 based quality management system and this report examines the internal audit
process, focusing on potential contributions to the Project Management Body of Knowledge. The report also includes
a case study examining the business impact of Juland Incorporated’s decision to not pursue certification of the
company’s quality management system.
Presented to the Faculty
of the University of Alaska Anchorage
In Partial Fulfillment of the Requirements
For the Degree of
MASTER OF SCIENCE
Table of Contents
Table of Contents / Table of Exhibits / Table of Appendices / Abstract / Internal Audit of Juland Incorporated's ISO 9001 Quality Management System / Bibliography / Audit Project Management Plan / Internal Audit Report / Correction Action Plan Project Management Plan / Survey Design / Survey Results / Juland Incorporated Raw Financial Data / Internal Audit Checklist
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